Support
Merchant help, onboarding, and review access.
This page gives Shopify reviewers and merchants a stable support destination with response expectations, product scope, and the operational surfaces exposed by the current deployment.
Give merchants and reviewers one stable place to understand coverage, contact routes, and where to ask for help.
Support pages are part of the product. They should communicate response posture, app scope, and the fact that FlowPort is designed around operational data work rather than generic storefront tooling.
Support email
dhookster@gmail.com
Response window
Monday to Friday, 09:00 to 17:00 UK time
Primary use
Install, validation, queue, and artifact help
Merchant onboarding
Support covers install and first-run guidance across the core import-export surfaces.
Operational troubleshooting
Queue behavior, validation outputs, and download issues should all route through the same visible channel.
Review access
Shopify reviewers should be able to reach the same support path used by real merchants.
Contact
How to reach the FlowPort team
Use a direct mailbox for installation support, import or export issues, and review follow-up.
Support email
dhookster@gmail.com
Response window
Monday to Friday, 09:00 to 17:00 UK time
Primary support covers install issues, scope questions, import validation outcomes, queue behavior, and artifact delivery. Reviewers should use the same contact channel if they need a walkthrough or test-account coordination.
Coverage
What the current app handles
The live deployment is focused on background import and export operations for product, customer, and order data.
Review Links
Public resources for Shopify review
These URLs are intended to be used directly from the app listing and review checklist.
Support
https://flowport.promptshieldapp.co.uk/support
Privacy policy
https://flowport.promptshieldapp.co.uk/privacy
Terms of service
https://flowport.promptshieldapp.co.uk/terms